Vi har samlet de vanligste spørsmålene her. Skulle du likevel lure på noe så ta kontakt. Vi svarer så fort vi kan.
Product
What is Date Night Perfume?
I wanted to create an extremely feminine and sexy fragrance – for you who really want to go out and find the right one. This is the scent of feminine curves, self-confidence, and attraction. A perfume that makes you feel like the main character in your own life.
Date Night is created for the evenings you want to remember – with notes of licorice, coffee and rose, wrapped in vanilla and sandalwood. Soft, safe – and a little dangerous.
Who is it suitable for?
Date Night is made for women. For the woman who doesn't wait to be chosen – but chooses herself. It's feminine, sexy and strong. A fragrance that feels like self-confidence in a bottle. You put it on – and take your evening by storm.
Where is the perfume produced?
Date Night is developed and produced in Norway, in collaboration with Kosmetikk Laboratoriet in Stavanger. Production adheres to EU cosmetics regulations (Regulation 1223/2009) and IFRA standards for the safe use of fragrance.
How long does the scent last?
As an Eau de Parfum, it typically lasts 6–8 hours on the skin, and even longer on clothing and hair.
Is it vegan and cruelty-free?
Yes. AL Perfume never tests on animals, and all ingredients are 100% vegan.
Are there more scents coming?
Yes. This is just the beginning. Several more fragrances are already under development – and each one tells its own story.
Are the products safe to use?
Yes. The perfumes are produced according to ISO 22716 (Good Manufacturing Practice) and undergo extensive testing for stability, hygiene and safety.
Do the perfumes contain allergens?
All potential allergens are clearly listed in the ingredient list (INCI) on the packaging.
Can I buy fragrance samples?
We do not currently offer separate samples.
How do I get early access to new releases?
Sign up for our early access list to be the first to know. You'll get access to new releases, exclusive offers, and invitations to special events.
Delivery
How will my order be shipped?
We ship all orders from our warehouse in Norway with PostNord and Bring. You can choose your preferred delivery method at checkout – home delivery, collection point or parcel box. For international orders we use UPS.
How long is your delivery time?
In Norway, delivery time is normally 2–5 business days. International orders usually take 5–10 business days, depending on the destination.
Can I track my package?
Yes. Once your order has been shipped, you will automatically receive an email or SMS with a tracking link.
Do I have to pay a toll?
For orders outside of Norway, customs duties and taxes may apply according to local regulations. These are covered by the buyer.
What do I do if the package is damaged or delayed?
Contact us at support@alperfume.no with a picture and description – we will help you as soon as possible.
Payment and Refund
How do I pay?
You can pay with the most common credit and debit cards, Vipps, Klarna, Google Pay and Apple Pay. You decide whether you want to pay now, split the payment or pay later via Klarna.
I chose the wrong payment method. Can I change it?
Once the order is confirmed, the payment method cannot be changed. Contact us if you have any questions.
I haven't received my order confirmation. What should I do?
Check your junk or spam folder. If you can't find it, contact us at support@alperfume.no
I haven't received my refund. What should I do?
Please notify support@alperfume.no , and we will investigate the matter.
My Order
Can I change the address after I have placed my order?
Contact us as soon as possible. If the order hasn't been shipped, we can change the address for you.
Can I cancel my order?
Yes, as long as the order hasn't been shipped from the warehouse. Email support@alperfume.no and we'll help you.
I received the wrong or a missing product. What should I do?
Send a picture and order number to support@alperfume.no , and we'll take care of it.
I received a defective product. What should I do?
Contact us with a picture and a brief description, and we will find a solution.
Return and Right of Withdrawal
Can I return it if I change my mind?
Due to hygiene reasons, we cannot accept opened perfume. Returns only apply to products where the seal on the box has not been broken.
You arrange the return by filling out this form.
How do I return an item?
Please fill out this form or send an email to support@alperfume.no with your order number, name, and reason for return. You will then receive a QR code for delivery of the package to your nearest delivery point (PostNord or Bring).
How much does the return cost?
If you use our QR code, the return cost (73–106 kr, depending on the carrier) will be deducted from the refund amount. You can also return the item on your own and cover the shipping costs yourself.
How long does the refund take?
Once we have received and approved the return, the amount will be refunded within 10 business days.
I received the wrong or damaged item – do I have to return it?
Yes. Contact us and we will send you a new product. Returning damaged goods is free of charge.
Account and Support
Do I need to create an account to shop?
No. You can shop as a guest, but we recommend creating an account for easier order and return tracking.
How do I contact customer service?
You can use the contact form on the website, or send an email directly to support@alperfume.no
When can I expect a reply?
We normally respond within 1-2 business days.